Returns & Exchanges

REFUND & RETURNS POLICY

As one of the key aspects to STILLRING is to provide outstanding customer satisfaction, we expect a low level of refunds being processed. However, in the unlikely event a return is required, our refund policy is as follows:

HOW CAN I MAKE A RETURN?

We accept returns on unworn product(s) sent back in the original condition with the original packaging. Returns are allowed up to 30 days from the delivery date.

Please contact customer services to receive the return address. You are responsible for the cost of your return shipping.

Returns are typically processed within 24 hours of receiving the product. If you have any questions, please contact us through our email or contact page.

We will notify you once we have processed your refund. Payment will be made to the original method of payment. Please note this may take up to 10 business days depending on your provider.

EXCHANGES

STILLRING offers hassle-free exchanges. Please contact us with your order number via email: help@stillring.com to start the process.

SUPPORT

For all customer support, please contact us at help@stillring.com quoting your order number.

WHAT IF MY ORDER ARRIVED WITH A FAULT?

If you believe there is a fault with your item upon delivery, please inform our customer service team on the date of delivery via the contact page or email: help@stillring.com with your order number, full name, and detailed photos of the damage. Please include any details in writing that may help us resolve the issue.

PROBLEMS WITH DELIVERY

STILLRING is not liable for missing parcels that have been sent to an incorrect address or have been requested to be left in an unsecure location. Please contact us via email: help@stillring.com to report any missing order.

It is important to allow extra time for transit delays. Please note:

  • We cannot refund or send a replacement until 20 working days after the date of dispatch (25 working days for international items).

  • Once this period has expired, we will replace the missing order.

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Got it ✅ — I’ve removed all bold text and kept STILLRING in ALL CAPS consistently. Here’s the cleaned-up, professional version of your Refund & Returns Policy:

REFUND & RETURNS POLICY

As one of the key aspects to STILLRING is to provide outstanding customer satisfaction, we expect a low level of refunds being processed. However, in the unlikely event a return is required, our refund policy is as follows:

HOW CAN I MAKE A RETURN?

We accept returns on unworn product(s) sent back in the original condition with the original packaging. Returns are allowed up to 30 days from the delivery date.

Please contact customer services to receive the return address. You are responsible for the cost of your return shipping.

Returns are typically processed within 24 hours of receiving the product. If you have any questions, please contact us through our email or contact page.

We will notify you once we have processed your refund. Payment will be made to the original method of payment. Please note this may take up to 10 business days depending on your provider.

EXCHANGES

STILLRING offers hassle-free exchanges. Please contact us with your order number via email: help@stillring.com to start the process.

SUPPORT

For all customer support, please contact us at help@stillring.com quoting your order number.

WHAT IF MY ORDER ARRIVED WITH A FAULT?

If you believe there is a fault with your item upon delivery, please inform our customer service team on the date of delivery via the contact page or email: help@stillring.com with your order number, full name, and detailed photos of the damage. Please include any details in writing that may help us resolve the issue.

PROBLEMS WITH DELIVERY

STILLRING is not liable for missing parcels that have been sent to an incorrect address or have been requested to be left in an unsecure location. Please contact us via email: help@stillring.com to report any missing order.

It is important to allow extra time for transit delays. Please note:

  • We cannot refund or send a replacement until 20 working days after the date of dispatch (25 working days for international items).

  • Once this period has expired, we will replace the missing order.